Billing FAQ
The short answers to the questions agencies ask most about paying for LanaChat. Each answer links to the guide with the full rules.
What you pay #
How much does LanaChat cost? #
Two things, both taken from one prepaid balance. A licence of $19 per Telegram account and per month (30 days), cheaper in packs: 10 for $170, 25 for $375, 50 for $650. And a share of your net sales. There is no plan, no seat fee and no message quota. See Billing: licences, commission and balance, and try your own numbers in the simulator: Estimate your monthly bill.
What is the difference between a licence and the commission? #
The licence pays for an account to run, whether it sells or not. The commission is a share of what that account sells: no sales, no commission. See Buy licences and LanaChat's share of your sales.
How much is the commission? #
It depends on who sent the paid offer and on your month so far:
| Net sales in the month | Sent by Lana in free conversation | Sent from Live Convs or by any script step (even one Lana started) |
|---|---|---|
| $0 to $30,000 | 12% | 4% |
| $30,000 to $100,000 | 10% | 3% |
| Above $100,000 | 8% | 2% |
The counter covers the whole workspace and resets on the 1st. See AI sale or manual sale?.
Is there a free trial? #
No. Sign-up is open, every new agency is reviewed before activation, and LanaChat is prepaid from the start.
Your balance #
How do I pay? #
Top up your balance in crypto from the Top up tab of Billing, $25 minimum. No card is ever charged. See Top up your balance.
What happens when my balance reaches $0? #
Lana pauses on every account and the CRM becomes read-only. Nothing is deleted. To start again:
- Press Top up on the red banner.
- Send at least $25.
- Once the deposit is Confirmed, Lana turns back on by herself.
See When your balance runs low or hits $0.
Tip Keep at least a week of commission plus your licence renewals on the balance. The Overview's "Covers ~N days" line tells you where you stand.
Can I get money back? #
Unused balance can be refunded through support, on request within 30 days of the top-up. Balance already used for licences or commission cannot. Licences are not refundable, but they never expire in your stock. See Get your unused balance back.
Sales and fans #
A fan was refunded. Do I get the commission back? #
Yes, if the refund or reversal is confirmed within 7 days of the sale: the share comes back to your balance and your monthly counter goes down. After 7 days, the share stays. See Refunds and chargebacks.
Stars or payment links: does it change what I pay? #
The rates are the same. Each Telegram Star counts $0.013 of net sales; a payment link counts the amount it actually settled. The money from fans goes to the creator or your agency, never to LanaChat. See How fans pay: Telegram Stars and payment links.
Where do I find my statements? #
In Billing, Invoices: one monthly statement with licences, commission and total. Every movement of your balance is in Activity, with Export CSV. See Activity, statements and billing details.