When your balance runs low or hits $0

3 min readUpdated Oct 21, 2026Markdown

Your balance pays for two things: licences, and LanaChat's share of each sale as it happens. When it runs out, Lana stops working until you top up. LanaChat warns you well before that, in three places.

The warnings #

The balance pill, at the bottom of the sidebar next to your name, shows your balance in whole dollars. It turns red below $50. Click it to go straight to Top up.
The Overview of Billing shows how long your balance lasts: "Covers ~15 days at this month's pace". When that drops under 7 days, an amber banner appears: "Your balance covers ~N days. Top up to keep the AI replying.", with a Top up button.
Buying licences with too little balance tells you exactly what is missing: "Not enough balance: $X missing. Top up". Renewing an expired licence says "Not enough balance. Top up first."

A low balance: the banner on the Overview and the red pill in the sidebar

What happens at $0 #

When the balance reaches $0:

Lana pauses on every account of the workspace. She stops replying to fans and stops sending offers.
The CRM becomes read-only. Your team can still open and read every conversation, but the Console does not let anyone work in it until the balance is back.
The Overview shows a red banner, AI paused, CRM read-only, and the balance card says "AI paused until you top up."

The balance at $0: AI paused, CRM read-only

Nothing is deleted: your creators, conversations, scripts and media stay exactly where they are.

Start again #

Press Top up on the red banner (or in Billing, Top up tab).
Send a deposit of at least $25. See Top up your balance.
Once the deposit is Confirmed, the balance is credited and Lana turns back on by herself.

Buying licences with too little balance says how much is missing

Tip Keep at least a week of commission on the balance. The Overview's "Covers ~N days" line is the easiest way to judge it: it uses this month's real pace of sales.

Note Licences on auto-renew are also paid from the balance when your stock is empty ($19 per renewal). Keep enough for them too. See Licence expiry and auto-renew.

Questions #

Do fans notice when Lana pauses? #

They simply stop getting replies from Lana. Nothing is sent to them about your balance.

Does a $0 balance cancel my licences? #

No. Licences in stock never expire, and running licences keep counting their days. Top up, and everything starts again where it stopped.