Licence expiry and auto-renew
A new licence runs for 30 days from the moment it is assigned to an account (a licence that went back to your stock keeps its days left). With auto-renew on, the account gets a new licence when its days run out, without you doing anything. Auto-renew is on by default when you assign a licence.
How auto-renew works #
When the days run out, for an account with auto-renew on:
- LanaChat takes a licence from your stock: the stock licence with the fewest days left is used first: its remaining days, or 30 days if it is new.
- If the stock is empty, it buys one single licence ($19) from your balance.
- With no licence in stock and less than $19 on the balance, nothing can renew: the licence expires and Lana stops on that account until a licence is assigned to it.
To turn it off, use the switch of the account. The switch is per account, in Billing, Licences tab, column Auto-renew. Above the table, "Auto-renew on for 10 of 12 accounts" tells you where you stand, and Turn on auto-renew for all (or Turn off auto-renew for all) acts on every account shown, after a confirmation.
Tip Filter by creator before you press Turn on auto-renew for all: it only acts on the accounts the table shows.
Keep an eye on expiry #
- Expiring within 7 days, at the top of the tab, counts the licences close to their end.
- The Expiring soon filter lists them.
- The Overview shows "next renewal in N days" next to your licences.
When a licence expires #
An account whose licence has ended shows a red Expired badge. Lana stops on that account until a licence is assigned to it. Two buttons:
- Renew: gives it a licence from your stock (the stock licence with the fewest days left is used first: its remaining days, or 30 days if it is new), or buys a single licence ($19) if the stock is empty. With less than $19 on the balance, the Console says "Not enough balance. Top up first."
- Unassign: clears the account from the licence list.
Note Cheaper renewals: buy a pack ahead of time. Auto-renew always takes from the stock first, so a pack of 25 bought at $15 each is used before any $19 single.
Questions #
Do licences in stock expire? #
Never. Only the 30 days of an assigned licence count down.
What if my balance is empty when a renewal is due? #
Auto-renew cannot buy a licence without balance. Keep your stock or your balance ready for the renewals shown in "next renewal in N days", and see When your balance runs low or hits $0.