Get help: guides, Ask anything and our team

Stuck on a screen or a question? The help bubble at the bottom right of the Console answers from these guides first, and puts you in touch with the LanaChat team when the guides are not enough.

Open the help bubble #

1. Press the round button at the bottom right of any page of the Console.
2. The panel opens on How can we help?, with a search field and a list of Popular guides.
3. Press a guide to read it right in the panel, or Open full page to read it on the Guides page.

The tour of the Console points at the same bubble on its last step: see Take the Console tour again.

Search the guides #

Type a few words in the search field. The matching guides appear under Results as you type. When nothing matches, the panel says so and suggests another word or a conversation with the team.

Ask anything #

Prefer a direct answer? Type your question in the same field and press the Powered by AI button at its end.

1. After a short "Thinking…", an AI answer appears, written only from the guides, with the guides it used listed under it. Press one to read the full steps.
2. Tell us whether it helped with the thumbs under Was this helpful?
3. If the answer does not help, press Talk to the team: your question is copied into a new message for us.

When the guides do not cover your question, the answer says "Nothing found. I could not find this in the guides, so I will not guess." and offers Talk to the team straight away. Inside a conversation, a compact Ask anything… line stays on top, so you can still search the guides while you write to us.

Talk to the team #

Press Start a conversation on the home of the panel. You get one conversation with the LanaChat team, always the same thread: write text, attach files, and come back to it later with Continue the conversation. The header says We usually reply within an hour, and a badge counts the replies you have not read yet.

Each person on your team has their own conversation with us, so a chatter can ask for help without going through the owner.

When to write to us #

• Something in the Console does not do what a guide says.
• You want unused balance back: there is no button for it, see Get your unused balance back.
• A deposit was sent on the wrong network, or on Solana without its memo: see Top up your balance.
• A question about your agency's review or your workspace.

Tell us your workspace name, the page you were on and what you expected to happen: we can answer in one message instead of three.

Outside the Console #

• On the public guides at lanachat.ai, Message us at the bottom of each page opens the same chat.
• News, new releases and beta invites go first to the LanaChat Telegram channel: https://t.me/lanachatai. For a question about your own workspace, use the chat.