# Get help: guides, Ask anything and our team

_Getting started · 4 min read · Updated 2026-10-23 · https://lanachat.ai/guides/get-help/_

Stuck on a screen or a question? The help bubble at the bottom right of the Console answers from these guides first, and puts you in touch with the LanaChat team when the guides are not enough.

## Open the help bubble

1. Press the round button at the bottom right of any page of the Console.
2. The panel opens on **How can we help?**, with a search field and a list of **Popular guides**.
3. Press a guide to read it right in the panel, or **Open full page** to read it on the Guides page.

The tour of the Console points at the same bubble on its last step: see [Take the Console tour again](https://lanachat.ai/guides/console-tour/).

## Search the guides

Type a few words in the search field. The matching guides appear under **Results** as you type. When nothing matches, the panel says so and suggests another word or a conversation with the team.

## Ask anything

Prefer a direct answer? Type your question in the same field and press the **Powered by AI** button at its end.

1. After a short "Thinking…", an **AI answer** appears, written only from the guides, with the guides it used listed under it. Press one to read the full steps.
2. Tell us whether it helped with the thumbs under **Was this helpful?**
3. If the answer does not help, press **Talk to the team**: your question is copied into a new message for us.

When the guides do not cover your question, the answer says "Nothing found. I could not find this in the guides, so I will not guess." and offers **Talk to the team** straight away. Inside a conversation, a compact **Ask anything…** line stays on top, so you can still search the guides while you write to us.

## Talk to the team

Press **Start a conversation** on the home of the panel. You get one conversation with the **LanaChat team**, always the same thread: write text, attach files, and come back to it later with **Continue the conversation**. The header says **We usually reply within an hour**, and a badge counts the replies you have not read yet.

Each person on your team has their own conversation with us, so a chatter can ask for help without going through the owner.

## When to write to us

- Something in the Console does not do what a guide says.
- You want unused balance back: there is no button for it, see [Get your unused balance back](https://lanachat.ai/guides/get-unused-balance-back/).
- A deposit was sent on the wrong network, or on Solana without its memo: see [Top up your balance](https://lanachat.ai/guides/top-up-your-balance/).
- A question about your agency's review or your workspace.

Tell us your workspace name, the page you were on and what you expected to happen: we can answer in one message instead of three.

> Warning: Never paste your password, a team member's personal access key or an API token in the chat. Nobody at LanaChat needs them to help you.

## Outside the Console

- On the public guides at lanachat.ai, **Message us** at the bottom of each page opens the same chat.
- News, new releases and beta invites go first to the LanaChat Telegram channel: https://t.me/lanachatai. For a question about your own workspace, use the chat.

## Related

- [The Console at a glance](https://lanachat.ai/guides/console-at-a-glance/)
- [What LanaChat does (and doesn't)](https://lanachat.ai/guides/what-lanachat-does/)
- [Get your unused balance back](https://lanachat.ai/guides/get-unused-balance-back/)