Create your account and reset your password

Your agency's LanaChat account belongs to the agency owner, who signs in with an email and a password. This guide covers signing up, the review of your agency, and how to get back in when you forget your password.

Create your account #

1. Open the sign-up page: Get started on lanachat.ai, or No account yet? Get started under the login form.
2. Fill in Agency name, Email and Password (at least 8 characters).
3. Tick I agree to the Terms of Service and the Privacy Policy.
4. Press Create account.
5. The page now says Check your inbox. If the email is new, we sent you a confirmation link: open it. If an account already exists for that email, we sent you a link to log in instead.

The review of your agency #

Sign-up is open to every agency, and every new agency is reviewed before its access is activated. We open access one by one, so there can be a short wait between your confirmation and your first sign-in to the Console. There is no free trial: once you are in, you pay from a prepaid balance, see Billing: licences, commission and balance.

A question about your review? Use Message us on the public guides at lanachat.ai: it opens the chat with our team.

Log in #

Open the login page, type your Email and Password, then press Login. Press Show in the password field to check what you typed.

Forgot your password #

1. On the login page, press Forgot password? next to Password.
2. The page turns into Reset your password. The email you already typed is filled in for you: check it.
3. Press Send reset link.
4. The page says If an account exists for this email, we sent a reset link. Open the email and follow the link.
5. Press Back to login to return to the login form.

Change your password when you are signed in #

Open the account menu (your name at the bottom of the sidebar), then Profile. Under Security, enter your current password and the new one twice, then press Update password. See Your profile, 2FA and notifications.

Team members: no password #

The people on your team never create an account and never use a password. The agency owner gives each of them a personal access key:

1. The owner opens the member in Team Management and creates their access key.
2. The member opens the sign-in address the owner shared. The page reads Join your workspace.
3. They paste the key in Personal access key and press Open workspace.

A team member who lost their key asks the owner for a new one: Reset access key in the row menu of the Team table. See Personal access keys.