# Create your account and reset your password

_Getting started · 4 min read · Updated 2026-10-23 · https://lanachat.ai/guides/create-account-and-password/_

Your agency's LanaChat account belongs to the agency owner, who signs in with an email and a password. This guide covers signing up, the review of your agency, and how to get back in when you forget your password.

## Create your account

1. Open the sign-up page: **Get started** on lanachat.ai, or **No account yet? Get started** under the login form.
2. Fill in **Agency name**, **Email** and **Password** (at least 8 characters).
3. Tick **I agree to the Terms of Service and the Privacy Policy**.
4. Press **Create account**.
5. The page now says **Check your inbox**. If the email is new, we sent you a confirmation link: open it. If an account already exists for that email, we sent you a link to log in instead.

## The review of your agency

Sign-up is open to every agency, and every new agency is reviewed before its access is activated. We open access one by one, so there can be a short wait between your confirmation and your first sign-in to the Console. There is no free trial: once you are in, you pay from a prepaid balance, see [Billing: licences, commission and balance](https://lanachat.ai/guides/billing/).

A question about your review? Use **Message us** on the public guides at lanachat.ai: it opens the chat with our team.

## Log in

Open the login page, type your **Email** and **Password**, then press **Login**. Press **Show** in the password field to check what you typed.

## Forgot your password

1. On the login page, press **Forgot password?** next to **Password**.
2. The page turns into **Reset your password**. The email you already typed is filled in for you: check it.
3. Press **Send reset link**.
4. The page says **If an account exists for this email, we sent a reset link.** Open the email and follow the link.
5. Press **Back to login** to return to the login form.

> Warning: For safety, the message is the same whether the email has an account or not. No email after a few minutes? Check your spam folder, then make sure you typed the address you signed up with.

## Change your password when you are signed in

Open the account menu (your name at the bottom of the sidebar), then **Profile**. Under **Security**, enter your current password and the new one twice, then press **Update password**. See [Your profile, 2FA and notifications](https://lanachat.ai/guides/profile-2fa-notifications/).

## Team members: no password

The people on your team never create an account and never use a password. The agency owner gives each of them a **personal access key**:

1. The owner opens the member in **Team Management** and creates their access key.
2. The member opens the sign-in address the owner shared. The page reads **Join your workspace**.
3. They paste the key in **Personal access key** and press **Open workspace**.

A team member who lost their key asks the owner for a new one: **Reset access key** in the row menu of the **Team** table. See [Personal access keys](https://lanachat.ai/guides/personal-access-keys/).

## Related

- [Personal access keys](https://lanachat.ai/guides/personal-access-keys/)
- [Your profile, 2FA and notifications](https://lanachat.ai/guides/profile-2fa-notifications/)
- [Sign in and your first day](https://lanachat.ai/guides/sign-in-first-day/)