Your profile, 2FA and notifications

Click your name at the bottom of the sidebar, then Profile. The tabs Profile, Security and Notifications sit at the top left of the page and stay there while you scroll.

Profile #

• Photo: Upload photo (JPG, PNG or WebP, up to 5 MB), then drag it in the round frame and zoom with the slider, the mouse wheel or two fingers. Save photo applies it right away, in the page and in the sidebar. Remove asks first, then shows your initials again.
• Name and display name, Timezone and Date format: press Save changes when you are done, or Reset to go back to what is saved. Both buttons stay grey while nothing has changed.
• Timezone is a GMT offset, for example GMT+1:00 (Paris, Berlin, Lagos). Type +2, GMT-5 or a city to find yours. The line under it shows the time the Console uses.
• Email: press Change, type the new address and your current password. We send a link to the new address; your email changes once you click it. Until then you can Resend it or Cancel change.
• Display (language, theme, display currency, Safe for work) applies right away, no need to save.

Security (agency owner only) #

• Password: enter your current password and the new one twice, then Update password. Use at least 8 characters.
• Two-factor authentication:
  1. Turn the switch on. A QR code and a Secret key appear.
  2. Scan the code with an authenticator app, or type the secret key into it.
  3. Enter the 6-digit code the app shows, then Verify.
  4. Save your Recovery codes somewhere safe. Each one works once if you lose your phone.
• Active sessions: the devices signed in to your account. Sign out of all other sessions if you see one you don't recognise.

Screenshot

Notifications #

• Pause all notifications stops everything until you turn it off. Critical alerts still show in the app.
• Where alerts go: the bell in the sidebar, your email, and Telegram. Connect Telegram opens the LanaChat Alerts bot: press Start there. Send a test notification shows you what an alert looks like.
• Alerts: one line per event, grouped by Sales, Conversations, Accounts & Telegram, Billing & balance, Team and Product updates. Tick In-app, Email or Telegram for each one.
• Two alerts are always on in the app, with a lock: Telegram account disconnected and Balance at zero, because the AI stops until they are fixed.
• Quiet hours hold Telegram and in-app alerts overnight, in your timezone. Emails are not held.
• Press Save changes when you are done.