When Lana should NOT answer
Lana replies to every fan unless something tells her not to: a choice you made (a script mode, a pause, a takeover) or a safety stop. This guide lists each case, what it stops, and how to give the conversation back to her.
One conversation: you take over #
In Live Convs, open the conversation and press Take over manually. Lana pauses for this fan only, and the strip above the box says AI paused, you're replying. Typing in the box is a takeover too.
- Write your replies yourself. They go out from the creator's real Telegram account.
- When you are done, press Hand back to AI, or switch AI replies back on.
A script you run by hand from Scripts above the box also replaces Lana while it runs. Stopping it gives the conversation back to her. See Live Convs.
Pause everything for a creator, an account or a brain #
- A creator: in Telegram Accounts, turn off the AI switch on each of her accounts. Nothing is sent from them until you turn it back on.
- One Telegram account: turn off its AI switch only, or use Pause AI replies in the row's Actions menu. Her other accounts keep working.
- An AI Brain: click Active next to the brain picker to switch it to Paused. A paused brain doesn't reply to fans.
Fans, conversations, media and scripts stay as they are. See Pause or remove a creator.
Safety stops: the AI stopped on its own #
Some fans must not get an AI reply, and Lana stops by herself. In Fans List the status tag says why:
- OFF (Underage, Crisis / distress, Coercion, Illegal request, Asked to stop): the AI stopped for good reason.
- Review (Age unclear, Needs clarification): someone should read the conversation.
In Live Convs the same fan shows a strip: Minor: never sell or send explicit content to this fan, a fan in distress with Alert a manager, an opt-out, or AI has stopped with its reason and a Resume AI button.
Warning Never press Resume AI on a fan marked minor, in distress or who asked to stop. Hand a fan in distress to a manager with Alert a manager.
Stops you didn't choose #
Lana also stays silent when she cannot send:
- Balance at $0: she pauses on every account of the workspace until you top up. See Low or empty balance.
- Expired licence on an account (red Expired badge in Billing, Licences): she stops on that account until a licence is assigned to it.
- Reply window closed: Telegram only allows replies within 24 hours of the fan's latest message. Wait for him to write again.
- He blocked the bot: messages cannot reach him.
- No AI Brain linked to the creator: in Creators, the line under her name says No AI Brain yet.
Who can do it #
Team members need Reply manually to take over and Pause the AI on a conversation to hand back or resume. A greyed button says which permission is missing. See Team and roles.