# Get your unused balance back

_Billing · 3 min read · Updated 2026-10-21 · https://lanachat.ai/guides/get-unused-balance-back/_

Money on your balance that has not been used yet can be refunded. Money already used for licences or for LanaChat's share of your sales cannot. Here is how it works, from section 8 of the Terms of Service.

## The rule

- **Unused balance** is refunded **through support**, on request made **within 30 days of the top-up**.
- It goes back **in the same asset, to the same wallet** (or payment method) it came from.
- Any **network or processor fee** is deducted from the refund.
- Balance **already consumed** by licences or by the share of sales is not refundable.
- **Licences you bought** are not refundable, but they **never expire**: they wait in your stock until you need them, or move to another account. See [Buy licences](https://lanachat.ai/guides/buy-licences/).

> Note: Example: on March 3 you top up $500. By March 20 you have used $140 (licences and commission). You can ask support for the remaining $360 back until April 2, minus the network fee of the transfer back to your wallet.

## When the 30 days do not apply

Your unused balance is refunded whatever its age when:

- **LanaChat changes its prices** and you do not agree: you can stop and ask for your unused balance back. Price changes are announced at least 30 days ahead, in the Console or by email.
- **LanaChat ends the contract for convenience** (with 30 days' notice): your unused balance and the value of your unused licences are refunded.

## How to ask

There is no refund button in the Console. Write to support with your workspace name and the deposit you want refunded (date and amount, as shown in **Billing**, **Top up** tab, **Recent deposits**). Use the help bubble at the bottom right of the Console, or **Contact support** at the bottom of these guides.

> Tip: Before you ask, check [Activity](https://lanachat.ai/guides/activity-statements-and-details/) with the **Deposits** filter: it lists every top-up with its date, so you know which ones are still inside their 30 days.

## Not the same thing

- **Affiliate earnings** are not prepaid balance: they can be withdrawn from $500. See [The affiliate program](https://lanachat.ai/guides/affiliate-program/).
- **Refunds to fans** happen with Telegram or your payment provider, never on your LanaChat balance. See [Refunds and chargebacks](https://lanachat.ai/guides/refunds-and-chargebacks/).

## Related

- [Top up your balance](https://lanachat.ai/guides/top-up-your-balance/)
- [Buy licences](https://lanachat.ai/guides/buy-licences/)
- [Billing: licences, commission and balance](https://lanachat.ai/guides/billing/)